BlueSkyVOIP Features

AUTO ATTENDANTS

Feature

Description

Customer Portal

Web based user interface that allows users to
configure their PBX, create call queues and groups, view call detail records
and billing information, listen to and delete your voicemail, upload music on
hold

Top Level Auto Attendant (Always On)

Allows callers to select from menu options using a standard
telephone keypad. Through the portal interface, calls can be routed to
extensions, mailboxes, groups, conference rooms, call queues, or unlimited
depths of additional auto attendants

Multiple Top Level Auto Attendants (Always on)

Allows for separate telephone numbers to be
routed to unique Top Level Auto Attendants.

Each Auto Attendant is configurable
individually

Top Level Auto Attendant (Time Based)

Available after N rings or based on time of
day

Sub-Level Auto Attendants

Sub-Level Auto Attendants are often used for
different departments within an organization. For instance, you may have a
main Auto Attendant

for the company, and then a sub-level Auto Attendant for Sales, Support,
etc

 

CALL MANAGEMENT

Feature

Description

Find Me (BlueSkyVOIP
Digital Assistant)

Setup a personal assistant to “find you” at up
to five

(5) Locations. This feature is configured per
extension, and offers an extensive number of options to route calls once they
have reached the given extension Callers are asked to “announce themselves”,
and are offered the option between locations to try the next location, or to
leave a message.

Call Hold

Place calls on hold, and play music or a commercial
on hold.

Attended Transfer

Transfer a call to an extension, group, or
phone number AFTER announcing the party being transferred.

Unattended Transfer (Blind Transfer)

Transfer a call to another extension, group,
or phone number WITHOUT announcing the party being transferred.

Call Forwarding

Forward calls via the BlueSkyVOIP
Portal, or via your device or SoftPhone. Calls may
be forwarded to any extension or phone number. Device or SoftPhone
forwarding functionality may vary by manufacturer.

No Answer Call Forwarding

Automatically forwards your calls to an
extension,

group, or phone number when you do not answer your phone.

Busy Call Forwarding

Automatically forwards your calls to an
extension, group, phone number when your phone is
busy.

Incoming Call Blocking

“Black list phone
numbers to block them from calling your PBX.

Incoming Privacy Screening

Force callers with “no caller ID” or “blocked
caller

ID” to enter a number that will be presented
as their caller ID.

Incoming Caller ID Routing

Route calls from a unique DID or phone number

to any auto attendant, extension, group, phone number, or ACD or Call
Queue.

Incoming DID Routing

Route calls based on the number that was
dialed.

Calls may be routed to an auto attendant,

extension, group, phone number, or ACD or Call

Outgoing Call Blocking

Prevent calls to specific numbers or services
(ex: 900 calls)

Incoming Call Identification

Identify an incoming call on the phone’s LCD
display by modifying the Caller ID display indicating how the call was
routed.

One Button Redial

A device or SoftPhone
feature that redials the last number dialed by the extension user. Not all
phones support this feature.     

Do-not-disturb (DND)

A device or SoftPhone
feature that simulates a phone being off-hook, sending calls received
directly into voicemail. Other routing options are also available.

Call Waiting Indicator

Indicates incoming call (and caller ID, if
available) while another call is in process.

Automatic Call Distribution (ACD)

Used to route calls in a call center
environment to the appropriate agents, based on factors such as time
availability, behavior, and priority levels.

Call Queue

Call queues are used to route calls in a
first-in-first-out manner to the appropriate extension or group. These
extensions can be agents logged into the system. Call Queues are commonly
used with an ACD, where the callers hear an announcement that says something
like “thank you for calling, all available agents are busy, you are Nth
caller. Estimated wait time is N minutes. Please hold for the next available
agent, or press N to leave a message”. When the call is ready to be routed,
the ACD handles the routing rules.

Call routing based on business hours, after
hours & holiday hours

Allows routing decisions based on time and date.

Multiple schedules can be configured, as in
the case of departments with different hours of operation.

Speed Dial

A device or SoftPhone
feature that automates the

dialing of a pre-determined phone number.

 

Company Wide Directory

 

A list of contacts and phone numbers that are
uploaded via the BlueSkyVOIP Portal, and are made
available on an IP phone or SoftPhone.

Forward your calls Locally or Remotely via
Phone or Web

Call forwarding is easy to setup and manage.

Caller ID Blocking

Disable Caller-id for all outbound calls made
from

your PBX.

Call Recording

Selectively record calls for training or
documentation purposes.

DISA (Direct Inward System Access)

Allows someone from outside the PBX to obtain
a dialtone and to place calls from it as if they were

placing a call from within the switch (with password

protection)

Office Intercom

Dial another user’s extension, activating
their phone speaker to make an announcement

Disable Outbound Dialing

Disable Outbound Dialing on certain extensions
only

 

CALL
CONFERENCING

Feature

Description

3-Way Conference Call

After making or receiving a call, a user may
conference in any third party for a 3-way call.

Conference Bridge

Multiple on-site and outside callers can
simultaneously participate in password protected
conference calls. Callers can be assigned talk-listen or listen only access.

Default Music On Hold

Royalty free music provided by BlueSkyVOIP

Custom Music On Hold

Music provided by Customer, and uploaded
through the Customer Portal

Commercial On Hold

Record your commercial and upload it to your
PBX via the BlueSkyVOIP Portal.

Commercial On Hold By Location or Queue

Multiple commercials on hold may be uploaded
to your BlueSkyVOIP PBX, and can be unique based on
location or queue.

 

REPORTING

Feature

Description

Call Detail Records

Real-time call logging is available via the
portal. From, to, call duration, date and time, and call type (International,
On-Net, etc). In addition, frequently called numbers can ‘tagged’ with text
descriptions for legibility.

Call volume graphs by time of day, month, year
or custom dates

Histograms graphically display calling
patterns and

trends

Call traffic by extension

Track number of calls by individual

Detailed Accounting

Track orders, invoices and all BlueSkyVOIP billings online.

 

RIGINATION
AND TERMINATION

Feature

Description

FREE Calls to other BlueSkyVOIP
Voice subscribers

All calls “on-net” are FREE. That means you
will not be billed for any call to another user on your BlueSkyVOIP
PBX or any other BlueSkyVOIP customer.

Domestic Origination

BlueSkyVOIP provides local phone numbers or DIDs in most
of the LATAs in the United States. That means that we can port your local
phone number to our system, and provide your company with the highest quality
voice communications and flexibility of Voice Over IP (VoIP).

Domestic Termination

BlueSkyVOIP provides competitive outbound call packages
ranging from pay-as-you-go, pre-paid minutes, and unlimited usage plans. Our per minute rate is competitive, and our quality and
reliability is uncompromising.

International Termination

BlueSkyVOIP offers competitive international rates.
International rates are available via the BlueSkyVOIP
website.

SIP Trunking

Have your own PBX, and want to realize the
flexibility and cost savings of business-quality VoIP? BlueSkyVOIP
offers ATA and SIP Gateway devices, or you can connect your SIP enabled PBX
to our network and realize the benefits of BlueSkyVOIP
VoIP.

E911 support, compliant with all FCC mandates

Every location and phone number where you
utilize

a BlueSkyVOIP device or SoftPhone
must have an associated E911 charge and entry in the BlueSkyVOIP
Web Portal. The phone number associated with your location is then registered
with the national E911 database. You are also rBlueSkyVOIPonsible
to update this information with BlueSkyVOIP if you
move any device to a new location per the BlueSkyVOIP
Terms of Service.

Toll Free Numbers

Utilize one or multiple Toll Free numbers which may be routed to a specific local DID, auto
attendant, group or queue.

LAN Segmentation

Separate voice and data on a customer Local
Area

Network (LAN).

VoIP Firewall

Firewall the VoIP network.

DHCP for VoIP Devices

Provide the IP addresses for all BlueSkyVOIP
VoIP devices.

Data Bridge

The data side of the network is passed through
the BlueSkyVOIP VMD.

Rate Limiting

Traffic on your broadband connection may be
managed to control the allocation of bandwidth for voice and data. This model
protects the amount of bandwidth available for voice, and assures that heavy
data usage will not interfere with your voice quality. Rate limitations may
be changed at any time as needed.

Diagnostics

The BlueSkyVOIP VMD
has diagnostics that our support

Agents may utilize to diagnose any issues you
might have.